Transferable skills · Cegos
L’intelligence artificielle au service de la relation client
Personalise interactions and assess recommendations. Define self-service scope and technology criteria. Analyse comments and prepare a functional conversational-agent brief with limits and channels.
Taught work
What this training covers
- Personalise interactions and assess recommendations. Define self-service scope and technology criteria. Analyse comments and prepare a functional conversational-agent brief with limits and channels.
Source observed 2026-10-11
How you practice
- Practical workshops, cases and individual transfer work.
Source observed 2026-10-11
Fit & requirements
Nonprofit task fit — editorial interpretation
- Nonprofit application: NGO donor/member FAQ and support planning
- Exclude autonomous vulnerable-person advice and care decisions.
Source observed 2026-10-11
Prerequisites
- Requirements: Formal prerequisites none
- Own laptop/AI account recommended.
Source observed 2026-10-11
Plan your learning
Learning cost
€1590 excluding VAT/person (2026).
Price source observed 2026-10-11
Delivery
- Classroom or remote
Source observed 2026-10-11
Time commitment
- 14 hours
Source observed 2026-10-11
Access & dates
- Public independently selectable catalog route
- Exact sessions/seats not reviewed unless stated.
Source observed 2026-10-11
See current provider access terms
Software & other costs
Check which software plan, license or credits you will need.
Certificate & completion
Ask about completion requirements and certificate terms.
Instruction language
Confirm the instruction language with the provider.
Sources & current terms
Descriptions are based on public provider information. Exercise and certificate claims describe the provider’s terms; they are not firsthand course reviews.
- Provider course information · observed 2026-10-11